Terms of Service

These Terms of Sale govern every purchase made on amayha.com between Amayha and the customer placing the order. Placing an order means you accept these terms.

1. Our pieces

Every Amayha piece is described as accurately as we can. Our jewellery is engraved to order, so small variations in the depth of the engraving, the polish or the exact tone of the metal are part of how a handmade piece is finished — they are not defects. Photographs illustrate the product but are not contractual.

2. Personalization

Engraving is permanent. The names, dates and initials you enter at checkout are engraved exactly as you type them, so please check your spelling before you order. We cannot correct a spelling mistake after production has started, and a piece engraved with the wrong text that you supplied is not eligible for a free replacement.

3. Prices and currency

Prices are shown and charged in the currency of your country — euros, US dollars, Canadian dollars, pounds sterling, Australian dollars or New Zealand dollars. You can also choose a country yourself from the selector in the header. Sales tax, where it applies, is calculated at checkout and shown before you pay. Shipping is free. We may change our prices at any time; your order is invoiced at the price displayed when you placed it.

4. Orders

Your order is confirmed once payment is accepted. A confirmation email is sent to the address you provided — if it does not arrive, check your spam folder and then write to us. We may cancel and refund any order with a payment dispute or clear signs of fraud.

5. Payment

We accept credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed over a secured, encrypted connection by our payment providers. Amayha never sees or stores your full card details.

6. Shipping

We ship to France, the European Union, the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand. Each piece is engraved and prepared within 1 to 2 business days, then shipped with tracking. Shipping is free. Delivery usually takes 5 to 8 business days and a tracking link is emailed to you when your parcel leaves. Delivery times are estimates and a delay alone does not entitle you to cancel the order, but if your parcel is lost or stops moving, write to us and we will replace it or refund you. Depending on your country, import duties or taxes may be charged on delivery; these are set by your customs authority and are not included in what you pay us. Full details are in our Shipping Policy.

7. Right of withdrawal and personalized items

Because every piece is custom-engraved to your specifications, engraved jewellery cannot be returned or exchanged. (Customers in the EU: this follows article L221-28 of the French Consumer Code, which excludes custom-made and clearly personalized goods from the right of withdrawal.) This takes nothing away from your rights if an item is faulty — see clause 9 and our Refund and Return Policy.

8. Refunds

Where a refund is due, it is issued to your original payment method within 14 days. Your bank may take a few extra days to post it.

9. If something is wrong with your piece

If your piece arrives damaged, engraved with text other than what you entered, or if it breaks under normal wear, send us a photo at contact@amayha.com. We will replace it or refund it, and we pay the shipping. This covers manufacturing and engraving defects — not accidental damage, loss, or normal wear. Statutory guarantees of conformity and against hidden defects apply in full.

10. Care and use

Our pieces are jewellery, not toys. Keep chains away from infants and small children, remove your piece before swimming, showering or sleeping, and store it dry. Amayha is not liable for damage caused by misuse, by chemicals, or by alterations made by a third party.

11. Intellectual property

The Amayha name, our designs, photographs, films and texts belong to Amayha and may not be reproduced or used commercially without our written permission.

12. Your personal information

How we collect and use your data is set out in our Privacy Policy.

13. Disputes

If something goes wrong, write to us first — we read every email and we would rather fix it than argue about it. Amayha is established in France, and these Terms are governed by French law; nothing here takes away the mandatory consumer protections of the country or state in which you live.

14. Contact

Amayha — contact@amayha.com. We answer within 24 to 48 hours, Monday to Friday.

Last updated: October 2026.