Refund and Return Policy

Every Amayha bracelet is engraved to order with the names, initials or date you choose. It is made for you, and for no one else.

Personalized items cannot be returned

Because each piece is custom-engraved to your specifications, engraved jewellery cannot be returned or exchanged. (Customers in the EU: this follows article L221-28 of the French Consumer Code, which excludes custom-made and clearly personalized goods from the right of withdrawal.)

Please check your spelling carefully before you place your order. Engraving is permanent and cannot be changed once production has started.

Faulty, broken or damaged on arrival

This is of course covered. Email us within 48 hours at contact@amayha.com with photos. We replace the piece or refund you, and we cover the shipping both ways.

If we engraved it wrong

If the engraving you receive does not match the text you entered at checkout, we remake the piece at our expense. Send us a photo at contact@amayha.com.

Legal guarantees

Statutory guarantees of conformity and against hidden defects apply in all cases, regardless of the above, together with any mandatory consumer protections in your country of residence.

Refund timing

Where a refund is due, it is issued within 14 days to your original payment method. Your bank may take a few extra days to post it.

Parcel not received

If your order has not arrived within 15 business days, write to us. We open an inquiry with the carrier and either reship your order or refund you.

Contact

Amayha — contact@amayha.com. We answer within 24 to 48 hours, Monday to Friday.

Last updated: October 2026.